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Shipping Policy

Shipping Policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we carefully keep track of our shipping service, ensuring that we provide the highest levels of responsiveness to you at all times. 
Processing time: All orders (except preorders) will be shipped out within 48 hours of purchase. *Business Days Only .
Delivery time : 2-4 weeks.

There may be a delay on the delivery due to Covid-19.

(*Please note that the delivery time is an estimation, therefore Kuose cannot guarantee the exact delivery date.) 
**Note:
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2. The processing of orders may be delayed in the event of unforeseen situations. Nonetheless, we promise a speedy processing of your order, if the weather conditions permit.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service.kuose@gmail.com within 3 business days after receiving shipping. 
Orders Tracking:
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day. 
1. Please note that international shipping services vary by country. To find out the exact services that are available, please put in your full address at check out.
2. Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.