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Frequently Asked Questions

If you have not registered successfully and purchased as a guest, you will not be able to check the order.

---You can register with the purchasing email address to check your order history.

 

If you provided the wrong email address and want to change it.

---Please provide the correct email address to our customer service, we will help you cancel the previous email address and transfer your order points.

 

Logistics query tips.

---Currently, the logistics in some areas cannot be checked online, namely Malaysia, Singapore, Taiwan and Thailand. You can contact our online customer service, and we will check for you the latest status of your order.

 

Free shipping over $99.

---If your order is over $99 (after using discounts, free shipping will be available if the actual payment is over $99).

 

Returns & exchanges policy.

---If you are not 100% satisfied with the product you purchased from KUOSE, as long as an item is still in its original condition, we accept returns within 15 days from the date the product was delivered to you. Please note that the shipping fee for return must be covered by the customer, unless our products are defective in quality.

Please note that the conditions below are not deemed as defective in quality:

(1).Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issues.

(2).Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issues.

(3). Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues.

(4).Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute as quality issues.

 

Return address.

     If you need to return,  the product need to be sent back to our Chinese warehouse. (please contact our customer service for the correct return address, the address on any express note is not the return address)